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FREQUENTLY ASKED QUESTIONS
Our answers to your most frequently asked questions.
If you cannot find the answers you seek below, please do not hesitate to contact us.
FAQs
Below are our most frequently asked questions. If you cannot find the answers you seek below then please do not hesitate to contact us.
ABOUT REGENMED
We are an Australian Company based in Queensland.Â
All our medications are prescribed by experienced doctors and arrive directly to you from our Australian compounding pharmacy.
The prices of our medical products include:
- Pre Medical Screening
- A tailored and doctor-issued Treatment Plan
- Doctor prescription
- Medication compounded to order by our Australian pharmacy
- Medical grade needles and alcohol swabs for safe administration
- Ongoing doctor and patient support
Our Medical Team is made up of experienced health professionals.
We are committed to delivering innovative health and wellness products to help you reach your goals. Our entire team is dedicated to bringing you their medical expertise remotely, so your questions are answered immediately.Â
Our Medical Team are based in our pharmacies. Our doctor, Patient Care Team and Product Specialists operate out of our Queensland office.
Our team is constantly working on industry research and product development to ensure we are up to date with the latest in medical standards and clinical research.Â
Most of our products are schedule four medications, meaning we are unable to offer coupons or discounts on the products themselves. We do occasionally have sales, where the discount comes from administration and/or doctor fees involved in the overall cost.
OUR PRICING
Standard shipping is $25.
All standard shipping packages are sent via express courier and all products are packaged to safely withstand 10 days in transit without compromising quality. Standard shipping is applied to all products sent from our compounding pharmacy.
Free shipping is applied for all pathology and medical services.
Warehouse shipping is $10 and applies to all products coming from our warehouse. This includes our mushroom range and sharps containers.
International shipping to New Zealand is currently unavailable.
Shipping is applied at checkout and will default to the most expensive shipping class. For example, standard shipping ($25) will be applied if a patient purchases a peptide and sharps container in one order.
Yes, we accept AfterPay.
Yes, simply select the direct bank transfer option and you will recieve email correspondence with our banking information and transfer instructions.
ORDER PROCESS
No, an order cannot be changed once it has been scripted by the doctor and sent to the pharmacy for compounding.
RegenMed is not responsible for your package once it leaves the compounding pharmacy or warehouse.
In accordance with Australian consumer rights, all risk of loss or damage to goods passes to the consumer once the package has been dispatched. When goods are in transit, the responsibility falls to the courier company.
We ensure that your goods are packed securely and dispatched undamaged, however in the unlikely event that your order is damaged or lost in transit please email us directly at [email protected].
Please provide a detailed description of what has occurred, photo of the damaged product (if applicable), along with your order number, name and best contact details. We will make it a priority to rectify the issue as soon as possible.
RegenMed will not be responsible for issuing a refund or covering any loss or damage, and you will also need to report to the courier company as soon as possible to lodge your complaint. RegenMed will help in any way possible to ensure that you have all the appropriate documents required to substantiate your claim.
If for any reason you need to cancel your recent order, please contact us as soon as possible on 1300 100 460 or email us at [email protected]. If the order has already been scripted and begun compounding or has been dispatched by the pharmacy, the order unfortunately cannot be cancelled.
If you are re-ordering a medical product or program, you do not need an additional Pre Medical Screening and Treatment Plan. However, if you wish to explore a different category outside of your Treatment Plan, you will need to recommence the process to gain access.Â
No, our Pre Medical Screenings and Treatment Plans are complimentary.Â
- RegisterÂ
Register as a RegenMed patient and complete a medical questionnaire.
Details regarding your wellness goals and health status will be gathered and passed on to the doctor, to help develop your personalised Treatment Plan.Â
The doctor will construct your personalised Treatment Plan, featuring medical products and programs that they have deemed suitable for your goals.Â
- Place Your Order
Select a program or product from within your approved categories.Â
- Compound and DispatchÂ
Upon order, your script will be sent to our Australian pharmacy for compounding.Â
- Delivered to You
Your order is dispatched and sent to you via express post, with tracking details sent to your email.Â
To access and browse our range of supplements, you need to register as a RegenMed patient.
Our medical products are available through a doctor-issued Treatment Plan. To order a medical product, patients need to undergo a Pre Medical Screening, and receive a doctor-issued Treatment Plan.Â
Our process ensures the efficacy of prescriptions and fosters an ongoing doctor to patient relationship.
Prescribed products can offer a range of potential benefits and outcomes, and therefore need to be prescribed to the right patients. The Pre Medical Screening and Treatment Plan process allows our Medical Team and doctor to make informed recommendations and prescriptions.
As a part of the patient registration and Pre Medical Screening process, you will need to provide your mobile number and email address amongst other medical information. Once the doctor has compiled your Treatment Plan, you will be notified by email and/or text message.Â
You can also view your Treatment Plan on your account dashboard.
Following your Pre Medical Screening, the doctor will create your personalised Treatment Plan. This plan considers your wellness goals, and recommends the best products for you.Â
Once you receive your Treatment Plan, you can explore medical products within your approved category.Â
This is a no-obligation process, meaning you do not need to make an order following your initial Pre Medical Screening and issued Treatment Plan.
To explore medical products, patients must schedule and complete a Pre-Medical Screening. This is a short screening questionnaire that involves a series of goal-specific questions. You must complete the Pre-Medical Screening form for each category you’d wish to apply for.
This information is passed on to the doctor, who will consider your goals, medical history and other relevant details to construct a personalised and informed Treatment Plan.
Our medical products are divided into categories based on their uses and potential benefits. These categories include: Weight Loss, Mood & Sleep, Immunity, Muscle Support, Repair & Recovery and Anti Ageing.Â
Once you have completed a Pre Medical Screening and received a Treatment Plan from the doctor, your initially selected category will become approved. This will be saved to your account, and allow you to browse and shop from this category.Â
As an existing patient, you will need to select any additional categories you wish to explore, and follow the Pre Medical Screening and Treatment Plan process to see and order products from you Treatment Plan.Â
SHIPPING & DELIVERY
Your order will be shipped from either our warehouse or compounding pharmacy, depending on its contents. Some orders may come split into multiple packages depending on stock availability so do not be alarmed if your package appears to be missing some items.
All shipments will have a separate tracking number so please use these to track the delivery progress. If you have received all your deliveries and are still missing items then please contact our Patient Care Team.
We ensure that your goods are packed securely and dispatched correctly, however in the unlikely event that your order is incorrect, faulty or missing an item please email us directly at [email protected]. Please provide a detailed description of what has occurred, photo of the package (if applicable), along with your order number, name and best contact details. We will make it a priority to rectify the issue as soon as possible.
Sorry, we no longer ship to PO Box’s or Parcel Lockers.
We use the couriers Australia Post and startrack for delivery and they will provide you with a tracking number. Please use this tracking number to stay aware of the delivery timeline. Once the order is dispatched it is no longer RegenMed’s responsibility.
Once your order is confirmed and approved by one of our physicians, the pharmacy will compounded your order and ship it to your nominated address. This process normally takes 10-14 business days. Please note, however, that the Pharmacy will not dispatch orders that require refrigeration on Thursdays and Fridays. This is to make sure that the items do not spend the weekend stuck in transit.
All orders are sent via express post and so once dispatched you should recieve your order within 2-5 days, depending on the delivery location.
The times given on this page are only a guideline. Please use the tracking number provided to your email to stay aware of the delivery timeline. Once the order is dispatched it is your responsibility to track the transit and store the medications correctly once delivered.
Please note:Â During busy holiday periods that have multiple public holidays such as the Easter and Christmas periods, we may see longer fulfillment and shipping delays.
Standard shipping is $25.
All standard shipping packages are sent via express courier and all products are packaged to safely withstand 10 days in transit without compromising quality. Standard shipping is applied to all products sent from our compounding pharmacy.
Free shipping is applied for all pathology and medical services.
Warehouse shipping is $10 and applies to all products coming from our warehouse. This includes our mushroom range and sharps containers.
International shipping to New Zealand is currently unavailable.
Shipping is applied at checkout and will default to the most expensive shipping class. For example, standard shipping ($25) will be applied if a patient purchases a peptide and sharps container in one order.
Currently, we are only able to ship orders within Australia. Please contact us for more specific information on delivery timeframes.
REFUNDS & RETURNS
No, an order cannot be changed once it has been scripted by the doctor and sent to the pharmacy for compounding.
RegenMed is not responsible for your package once it leaves the compounding pharmacy or our warehouse. In accordance with Australian consumer rights, all risk of loss or damage to goods passes to the consumer once the package has been dispatched. When goods are in transit, the responsibility falls to the courier company.
According to Australian health regulations, once the products have left the pharmacy (even if they are unopened) they are no longer considered to be in saleable condition. Therefore for safety reasons, we are unable to offer refunds or exchange any products that have left the pharmacy.
RegenMed is not responsible for your package once it leaves the compounding pharmacy or warehouse.
In accordance with Australian consumer rights, all risk of loss or damage to goods passes to the consumer once the package has been dispatched. When goods are in transit, the responsibility falls to the courier company.
We ensure that your goods are packed securely and dispatched undamaged, however in the unlikely event that your order is damaged or lost in transit please email us directly at [email protected].
Please provide a detailed description of what has occurred, photo of the damaged product (if applicable), along with your order number, name and best contact details. We will make it a priority to rectify the issue as soon as possible.
RegenMed will not be responsible for issuing a refund or covering any loss or damage, and you will also need to report to the courier company as soon as possible to lodge your complaint. RegenMed will help in any way possible to ensure that you have all the appropriate documents required to substantiate your claim.
If for any reason you need to cancel your recent order, please contact us as soon as possible on 1300 100 460 or email us at [email protected]. If the order has already been scripted and begun compounding or has been dispatched by the pharmacy, the order unfortunately cannot be cancelled.
MEDICAL
Used needles are a biological hazard and need to be disposed of safely. Please use an official sharps container or sealed hard plastic container to store your used needles. When full you can then dispose of the container at an approved location such as select pharmacies or hospital. You must not put loose needles in your regular rubbish bin. We sell sharps containers separately to help you safely store your used needles.
Please check the expiry date listed on the compounding pharmacy label. Medication that is past its expiry date should not be taken.
For your safety is it essential to regularly update your medical history with any health or medication changes. You can provide these updates by completing the following form: https://regenmeddirect.com.au/patient/update-medical-history/
Once your order has been approved and scripted by the doctor, the Medical Team will email your personal dosing information to your nominated email address. It is essential for both your safety and the effectiveness of the medication, that you follow these dosing instructions from your prescribing doctor.
ABOUT PEPTIDES
All RegenMed products are compounded in Australia. RegenMed’s compounding pharmacies are in Australia and therefore are strictly regulated to ensure all products are of the highest quality. When you order products through the RegenMed website, you are paying the cost of the Australian compounded product, plus the prescribing doctor’s medical consideration and prescription. A Pre Medical Screening, doctor-issued Treatment Plan and prescription are all included in the cost and service. Please do not hesitate to contact us for help.
If the reaction is life-threatening please call 000. Otherwise please contact us regarding any reaction. Common reactions may include rash, hives, swelling, headaches and nausea.