RegenMed is not responsible for your package once it leaves the compounding pharmacy or warehouse.

In accordance with Australian consumer rights, all risk of loss or damage to goods passes to the consumer once the package has been dispatched. When goods are in transit, the responsibility falls to the courier company.

We ensure that your goods are packed securely and dispatched undamaged, however in the unlikely event that your order is damaged or lost in transit please email us directly at admin@regenmeddirect.com.au.

Please provide a detailed description of what has occurred, photo of the damaged product (if applicable), along with your order number, name and best contact details. We will make it a priority to rectify the issue as soon as possible.

RegenMed will not be responsible for issuing a refund or covering any loss or damage, and you will also need to report to the courier company as soon as possible to lodge your complaint. RegenMed will help in any way possible to ensure that you have all the appropriate documents required to substantiate your claim.

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