Your order will be shipped from either our warehouse or compounding pharmacy, depending on its contents. Some orders may come split into multiple packages depending on stock availability so do not be alarmed if your package appears to be missing some items.
All shipments will have a separate tracking number so please use these to track the delivery progress. If you have received all your deliveries and are still missing items then please contact our Patient Care Team.
We ensure that your goods are packed securely and dispatched correctly, however in the unlikely event that your order is incorrect, faulty or missing an item please email us directly at firstname.lastname@example.org. Please provide a detailed description of what has occurred, photo of the package (if applicable), along with your order number, name and best contact details. We will make it a priority to rectify the issue as soon as possible.